Privacy Policy

This Website, is owned by N2M Limited, of 9 Bank Road, Kingswood, Bristol, BS15 8LS, a company registered in England and Wales (referred to in this Policy as “Company”/ “we”/ “us”/ “our”).

We take the privacy of our Website users, customers and suppliers, seriously and take reasonable efforts to protect it. We have created this Privacy Policy (“Policy”) in order to share with you our collection and use practices in relation to your personal data.

Please read this Policy carefully before sharing any personal data/personal information with us, (where “personal information” or “personal data” means “personally identifiable information” and is any information relating to an identified or identifiable natural person (‘data subject’); and where an “identifiable natural person” is one who can be identified, directly or indirectly, in particular by reference to an identifier such as; a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.)

By using, registering or placing an order on our Website, or when supplying us with goods or services, you agree to the collection, use and transfer of some of your personal information as described below.

We set out below what personal information we process, why and what processing we do under the terms of this Policy.  If you do not want us to process your personal information as described in this Policy, please do not access our Website. Since this is a growing business and Website and because Internet technologies are constantly evolving, this Policy is subject to change at any time and any changes will be posted on this page.

This Policy works hand-in-hand with the Terms and Conditions of Use, found elsewhere on our Website.

We are registered with the Information Commissioner’s Office (‘ICO’). Our Registration Number is : ZA274789. For more information, visit the ICO website at .

For the purposes of the Data Protection Act 2018 we are a Data Controller where we process your personal data further to you visiting our Website, making a purchase from us or supplying us with your personal data or your goods or services.

What personal information does the Company collect and how is it used?

When you visit, register or order products on our Website you may be asked to, or of your own volition, provide information from which you can be identified, including your name, email address, home or business address etc and other technical data, such as the IP address of the machine you use. The Company will not collect such information from Website visitors unless they authorise us to collect and use such information. Users may provide other information about themselves from which they can be identified.

Suppliers and customers may also provide us with personal data including their name, contact information and delivery/supplier addresses.

Job applicants may supply us with curriculum vitaes speculatively.

The Company may use or disclose all such information in order to:

  • fulfil a sale of a product including sharing such information with our partners and suppliers
  • support marketing activities where consent has been provided or we have another lawful basis for processing your data for marketing purposes (where you have been a customer in the last 6 years we may send you information about new products unless you ask us not to do so)
  • respond to other inquires or requests from you
  • where you have opted in we will provide information about offers, sales or new products that we will introduce in the future

sell the Company

  • establish or exercise our legal rights or defend the Company against legal claims
  • comply with applicable laws or regulations (e.g. HMRC requirements)
  • comply with a valid legal process, such as a search warrant, subpoena or court order
  • investigate suspected fraud or a breach of our Terms and Conditions

For how long do we keep your personal data?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider:

  • the amount, nature and sensitivity of the personal data,
  • the potential risk of harm from unauthorised use or disclosure of your personal data,
  • the purposes for which we are processing your personal data and whether we can achieve those purposes through other means, and
  • the applicable legal, regulatory, tax, accounting or other requirements we have in relation to your personal data.

Details of retention periods for different aspects of your personal data are in our retention policy which you can request from us by contacting us at [email protected] .  Personal data from speculative job applicants will be kept for up to 12 months and then destroyed.

The Company may, from time to time, send or post surveys or requests for your feedback in order to help us make our Website better and improve our service. Any responses we receive will be used only to evaluate our Website and service and no personal information from respondents will be shared with any non-employees of Company,

To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

What non-personally identifiable information does the Company collect and how is it used?

The Company collects and tracks certain non-personally identifiable information, including, but not limited to, IP numbers and browser type, access times, domain names, usage habits and other information which does not specifically identify any individual.  Since this is not personal data it is not subject to the laws on personal data processing or this policy.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Does N2M Ltd have a newsletter?

The Company occasionally sends out a newsletter via email (hereinafter “Newsletter”) to all Website visitors who have opted in and recent customers (unless they have ‘opted-out’). In these Newsletters, we may inform you about new features from N2M Ltd and about the upcoming week’s events or special promotions.

Website visitors may choose to unsubscribe from the Newsletter at any time by using the unsubscribe link in the email footer.

Disclosure of your information

The information you provide to us may be accessed by or given to third parties who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf such as hosting services.  We ensure that all such third party suppliers have written agreements in place with us which comply with the relevant data protection legislation.  We may also pass aggregate information on the usage of our Website to third parties but this will not include information that can be used to identify you.

You agree that we may disclose your identity and contact details to (1) any third party who claims to us that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or their rights of privacy, and (2) to other companies and organisations for the purposes of fraud protection and credit risk reduction.

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

Other than as stated above, unless required to do so by law, we will not share, sell or distribute any of the personal information you provide to us without your prior, written and fully informed consent.

We do not transfer any personal data outside of the EEA either directly or indirectly unless we have appropriate security measure in place and where personal data is transferred to the EEA we will ensure that the receiving country is the subject of an adequacy decision by the UK Government.

Does the Company use cookies?

Cookies are small text files that a website can write to your computer. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We use cookies to identify you and allow you to log in once to our Website and search or post without having to log in again and again.

A summary of the types of cookies that are being used on this site, along with information on how you can block them can be found here.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

The Company does not use cookies to store information such as credit card numbers, telephone numbers, or other information you provide.

This Privacy Policy only covers the use of cookies by N2M Ltd. It does not cover the use of cookies by any other 3rd-party or advertisers whose site you may visit by following a link from our Website, such as our merchant providers.  Do go on to their websites to check their privacy policies before proceeding.

Do the Company’s merchants keep my personal information private and secure?

The Company Website may contain links to various 3rd-party websites and the external websites of our advertisers and/or 3rd-party partners. Each of these websites may have a privacy policy that differs from that of the Company. This Policy does not cover the privacy policies of other web sites. We urge you to check the privacy policies of each website that you may visit or interact with.

Order information, including order numbers and amounts may be made available to the Company’s affiliate merchants and 3rd-party affiliate program management companies for accurate tracking purposes. But no personal information is shared with such companies. The Company will not release this information to other parties.

We have in place data processing agreements with all third parties with whom we share your personal data.

What about personal data security?

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our written instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.  We employ security measures to protect, so far as reasonably possible, your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.

May I see the information the Company collects about me?

You are entitled to see the personal information held about you and you may (and should) ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at [email protected].

We do not raise any charge in providing you with details of the personal information we hold about you, but we may raise a charge where such requests are manifestly unfounded or excessive, in particular because of their repetitive character. In such a situation we may either charge a reasonable fee, taking into account the administrative costs of providing the information or communication or taking the action requested, or, refuse to act on the request.

Access to the personal data we hold about you and the right to correct it are 2 of your legal rights under the Data Protection Act 2018.  There are others which are relevant in certain circumstances. These are the right to:

  • request erasure of your personal data
  • object to processing of your personal data
  • request restriction of processing your personal data
  • request transfer of your personal data
  • withdraw consent to processing your personal data

If you wish to exercise any of the rights set out above, please contact us.

What we may need from you if you wish to exercise any of the rights listed above.

We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of your rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We will respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

The lawful bases which we rely on to process your personal information

We have a legitimate interest to send you information associated with your purchase from us.  If you don’t want to receive such information or certain communications from the Company, such as our Newsletter, please just let us know by sending an email to Customer Service at [email protected].  We will aim to respond within 48 hours.

We only process personal data where we have a lawful basis to do so.  It is unlikely that we will be relying on your consent as our lawful basis for processing your personal data, or only relying on that basis.  This means that sometimes, withdrawing your consent does not prevent us from continuing to process your personal data – although usually we will want to comply with a request to stop processing personal data unless we have a legal obligation to continue to do so.

Please note that withdrawing your consent will not affect the lawfulness of any processing carried out before you withdraw your consent.

We are usually relying on one or more of the following lawful bases when we process your personal data:

  • legitimate interest- this means the interest of our business in conducting and managing our business to enable us to give you the best products and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
  • performance of contract – this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
  • a legal obligation – this means that we are processing your personal data because it is necessary in order to comply with a legal obligation we have.

Where is the Website located?

The Company Website is hosted and maintained in the United Kingdom. If you are located outside of the U.K., by using the Website, you authorise the import of your personal information and its use, as specified in this Policy.

What is the minimum age to use this Website?

Use of and the purchase of our products are intended for persons who are eighteen (18) years or older, or business entities.

If proof comes to the attention of the Company that an individual user is under the age of eighteen (18) years and is accessing our services and/or products without the consent, approval or authorisation of their parents or legal guardian or other person with legally recognised parental authority, the Company will immediately terminate such an account.

Will there be changes to this Privacy Policy?

The Company reserves the right to amend this Policy at any time.

The Company will not personally notify you of any amendments to this Policy. Website visitors, customers and suppliers are urged to check this Policy prior to making any purchase or otherwise engaging with us. You understand and agree that continued use of the Website assumes that you have read and accepted this Policy, as amended from time to time.

Spy ware

The Company never uses or installs spy ware on user computers, nor do we use spy ware to retrieve information from user computers.


All comments, queries and requests relating to our use of your information are welcomed and should be addressed to [email protected]

What is the effective date of this privacy policy?

This Privacy Policy was last updated on 31st August 2023.